In accordance with Article 2 of Royal Decree 191/2011, dated February 18 (B.O.E. of March 8), the company: Equsport Future S.L. (hereinafter Convixion), CIF No.: ESB26544148, Registered Address: Polígono 2 y 3, parcelas 451 a 830, 26585 - SANTA EULALIA BAJERA La Rioja, ESPAÑA, is registered in the General Sanitary Registry of Food Companies and Food Products under Registration Number: 16.005809/LO. Producer Product Registration Number: ENV/2025/000061183.
Shopping at our online store Convixion is quick, secure, and easy. We also guarantee a transparent and hassle-free purchasing process. Simply add the products you want to the cart, fill in your shipping and billing details, select your payment method, and click "Confirm Order and Pay."
We offer temporary promotions with discounts based on the quantity of products purchased. Discounts are not cumulative; the most advantageous discount for the customer will be applied.
Orders will be processed within a maximum of 24-48 business hours and delivered within 2 to 5 business days, depending on the destination area. We guarantee optimal transport conditions to preserve the safety, freshness, and quality of our oil.
We offer free shipping to mainland Spain. For shipments to the Balearic Islands and mainland Portugal, shipping costs will be calculated based on weight and displayed in the order.
For shipments to the Canary Islands, Ceuta, Melilla, Azores Islands and Madeira Island and other European Union countries, please contact us for additional charges.
We are available to assist you with any questions or issues related to your purchase. You can contact us via our contact form, by email at: pedidos@convixion.es, or by calling:
Customer Service +34 941 385 560 If you need to file a complaint, we guarantee a quick and personalized response to resolve the issue efficiently. Additionally, you have the option to submit your complaint through the European Union's online dispute resolution platform: https://ec.europa.eu/consumers/odr.In accordance with current regulations, you have 14 calendar days from the receipt of your order to exercise your right of withdrawal and return products that have not been opened or tampered with. Return shipping costs will be borne by the customer, except in cases of defective products or order errors, in which case we will cover all costs.
To process your return, please contact us, providing the order number and the reason for the return, via email at: pedidos@convixion.es, or by calling:
Customer Service +34 941 385 560